Consumer services in Singapore…


I tweeted this yesterday mostly out of frustration with trying out a consumer service here in Singapore with horrible customer service. Looking at you I signed up over a week ago – about 2 weeks now – for their iCarDriver service where you get access to automated short term car sharing. My app is still processing:

To rent and keyless enter nearby cars affordably

Okay – no drama. I user their online customer support email thingy twice. No replies.

I tweet at them in a friendly, like is anywhere there kind of way, and no response. Nothing. How does a consumer company not answer any emails or tweets? Appalling.

Seems they have not tweeted in 30 days. How is that possible?

Check out the tweet search about them – just all stuff about funding and nothing about customers, traction or customer service.

Yet this is a company recently funded –

Maybe they are just annoyed by me, wannabe paying customer, asking for help. I just don’t get it.

But this brings me back to my other feeling about the local ecosystem coverage. There is not much depth to it. It is announcements about starting/funding, then the buzz about someone doing well and then the general industry coverage. There is not a lot about actual reviews of the service, report cards on how companies are doing and a little, but not much about the failing companies – how they failed and what the peeps at the failed places are now doing. I am not bashing the coverage or the people that cover the scene – just highlighting what I think is missing.

Will anyone with a bigger voice than me look into the iCarsClub weirdness? Probably not.

Next I will look into one of these organic vegetable services.


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