someone in the SEA region tech press needs to start tacking the startup deadpool
— dreampipe (@dreampipe) July 14, 2014
I tweeted this yesterday mostly out of frustration with trying out a consumer service here in Singapore with horrible customer service. Looking at you http://www.icarsclub.com/. I signed up over a week ago – about 2 weeks now – for their iCarDriver service where you get access to automated short term car sharing. My app is still processing:
To rent and keyless enter nearby cars affordably
Okay – no drama. I user their online customer support email thingy twice. No replies.
I tweet at them in a friendly, like is anywhere there kind of way, and no response. Nothing. How does a consumer company not answer any emails or tweets? Appalling.
Seems they have not tweeted in 30 days. How is that possible?
Check out the tweet search about them – just all stuff about funding and nothing about customers, traction or customer service.
Yet this is a company recently funded – https://sg.finance.yahoo.com/news/car-sharing-startup-icarsclub-raises-035538613.html
Maybe they are just annoyed by me, wannabe paying customer, asking for help. I just don’t get it.
But this brings me back to my other feeling about the local ecosystem coverage. There is not much depth to it. It is announcements about starting/funding, then the buzz about someone doing well and then the general industry coverage. There is not a lot about actual reviews of the service, report cards on how companies are doing and a little, but not much about the failing companies – how they failed and what the peeps at the failed places are now doing. I am not bashing the coverage or the people that cover the scene – just highlighting what I think is missing.
Will anyone with a bigger voice than me look into the iCarsClub weirdness? Probably not.
Next I will look into one of these organic vegetable services.