Update: As a fellow startup guy, nowhere near as successful as RedMart, I feel their pain. I am not trying to bash but in my opinion there are zero excuses for poor customer service and lack of communication to loyal customers. That is the stance I won’t back down on.
I opened the app last night – placed my order. My wife added a few items and then went to checkout.
I get a nice error – sorry, system error. Failed to get delivery slot. please try again later.
It’s 2015 folks. Why can’t it schedule me for days down the road so at least my order is complete?
Why didn’t the app tell me before I tried to order that I wouldn’t get a slot so I should wait till later?
Why didn’t it email me after I tried to place an order to let me know what’s going on?
Nope. Nadda. Nothing.
So it was 9pm. I called the help line. No answer. Called a few times. App says support is till 10pm. I guess I am in the wrong time zone.
I sent an email. Got the auto-reply. As of this morning no one has replied to the email.
So then I called the help line again. Got a nice person explaining to me there are no delivery times available. He doesn’t know when there will be. He said the site should have told me. I said I have never used the site – I use the app. Why doesn’t the app warn me before placing an order? He doesn’t know. I am guessing he can’t help. I feel bad for the guy answering the phone to be honest.
Throughout all of this I have been tweeting at redmart – yet to get a reply on twitter either.
Yes – I know they moved their logistics and shit – fine. But this deplorable customer service is inexcusable.
Also – this is not just me this is happening to :: https://vulcanpost.com/183101/redmart-customer-service/