It is exactly what I have been saying – they don’t have the feature. It may well be they don’t even have the rights for offline – those are obtained separately and not part of a standard OTT package of rights.
So what do you do if you don’t have offline viewing – you say no one needs it. It is too confusing. It won’t work well.
The you ship it at some point heralding it as the best thing since shipping DVD’s to people in the mail.