This is a great read. Lots to take apart in this one.
Floodgate’s Mike Maples: Network Businesses Will Disrupt Your Business | Fortune.com:
Today, I am convinced that:
Software-defined networks will be the most valuable businesses, displacing traditional corporations as central actors.
Networks can bring exponential improvements in prosperity throughout the world.
Networks will encounter fierce resistance from traditional businesses, governments, and other parts of society that don’t want a different future.
Tech leaders are part of the problem, and this needs to change for networks to realize their full potential.
Totally agree with this one.
I have had 2 new phones that had a issue with a week of buying and both times I had to wait many days and use a loaner phone in the meantime.
Brand new phones. And then I am handed a loaner.
I also get sick of the – we can’t just give you a new phone cause you didn’t buy the phone from apple you bought it from your carrier. Yeah – dumbass. That is how most people get their new phones.
Apple freaking prints bags of money on demand. One would think if I just buy a new phone and it breaks within days that I would much prefer to be handed a new phone rather than wait to get it fixed.
I also know the scale of apple is immense but they have enough cash to solve this.
One suggestion I have is to get off of the 3rd party repair centers and open proper apple repair/warranty offices in each town and keep them separate from the apple store. It’s not the same problem to be honest and why combine it?
Regardless. Apple is a rich company – it’s sad to see them half ass after sales support.
The Apple I Knew… – 500ish Words:
Maybe from a bottom-line perspective it is! But I’m suggesting that there are other things that are perhaps more important than the bottom-line. Some of these things are tangible (customer experience!) some are intangible (customer delight!) — but they all not only add up, but compound to create another insanely happy customer who will never leave your ecosystem. That’s the kind of thing money can’t buy, so I’d imagine it’s certainly worth waiving a $290 repair fee for a device you’re about to deprecate.
Anyway, again, I know I sound a little silly complaining about this. But I also know this is not an isolated incident. And so I’d just implore Apple not to lose sight of their roots here. To sweat the small stuff. To remember that a trillion dollar market cap didn’t just come from people buying $1,000+ phones for the hell of it. They bought them and continue to buy them for a reason. And a big reason is increasingly being overlooked…
It’s so dumb what twitter has always done and continues to do with the whole 3rd party client mess.
I love how Gruber points out even Johnson works – with 3rd party clients.
Daring Fireball: Twitter Addresses Why They’ve Broken Twitter for Third-Party Clients:
UPDATE: Something I only noticed after having made the above analogy: when Rob Johnson shared his email this morning about Twitter and third-party clients, he did so by tweeting two screenshots of the message. Those screenshots show he uses a third-party email client on his iPhone. So my simple argument to Johnson is this: I prefer a third-party Twitter client for the same reason you prefer a third-party iOS email client. One size doesn’t fit all.
I love reading about someone still working at a company 15 years and counting.
In an exclusive interview, Sonos’ chief product officer Nick Millington charts the company’s history and hints at where it could go in the future—like outside your house.
— Read on www.wired.com/story/sonos-nick-millington-exclusive-interview/
REDEF ORIGINAL: Why HBO Needs to Grow (The Future of HBO, Pt. I)
— Read on redef.com/original/why-hbo-needs-to-grow-the-future-of-hbo-pt-i
This is so good. Read all of it.
Penn Jillette, In Conversation